Frequently Asked Questions
This page contains the most current and frequently asked questions of our users about the functionality, products, and services of Jeetwin. For your convenience, we have divided questions into categories by which you can easily find the answer you are looking for. If you can’t find an answer to your question here, you can always ask our customer service and they will help you as quickly as possible.
At what age can I open an account with Jeetwin?
Our services are only valid for players who are at least 18 years of age (or the legal age in the respective jurisdiction). That means that all players of full legal age can open an account and play for real money on the Jeetwin Casino site.
How do I create an account at Jeetwin?
If you are an adult player, you are entitled to register an account on our platform. To do that, you need to:
- Open the official Jeetwin website on any device;
- Click the “Sign Up” button in the top right corner of the page;
- Fill in the registration form with the required information about you;
- Read and accept the conditions of Jeetwin.
- Confirm your registration.
Why can my account be blocked?
Several reasons can lead to your account being blocked:
- A suspicion that you are using someone else’s data;
- Registration of an account by a person under 18 years old;
- Creating duplicate accounts;
- Providing false information about yourself;
- Suspicion of illegal financial or other activities;
- Money laundering;
- Inactivity of the user for a long time.
How to unlock Jeetwin account?
If you have not broken any of the terms and conditions of Jeetwin and your account has been blocked as a result of suspected fraud or other illegal activity, you can reactivate your access. To do this, please follow the steps below:
- Immediately contact customer service via online chat or by sending an email to: [email protected];
- Request an explanation about the reasons for the blocking;
- Comply with the relevant requirements of the Jeetwin administration.
If you meet all the conditions required by the administration, your account will be unblocked within a few minutes.
How to delete my Jeetwin account?
If you no longer want to be a user of the site, you can send your request for the deletion of your account to our 24-hour customer service.
Can I create more than one Jeetwin account?
No. Each of our users is only allowed to create one account. In case you break this rule, your accounts can be blocked permanently.
How to deposit money in Jeetwin?
To deposit money into your game account, proceed as follows:
- Authorize you on the website;
- Next to your username, click on the arrow and you will be taken to the list of features;
- Select the ‘Deposit’ tab;
- Select one of the offered payment methods;
- Enter the amount to be deposited;
- Enter your bank details;
- Confirm the transaction.
What payment methods can I use to deposit funds into my account?
The following payment methods are available to you for depositing funds into your balance:
How long does it take to process my deposit?
Depending on the payment method you choose, transaction times can range from instant deposit to 5 minutes.
How to withdraw money from Jeetwin?
To withdraw your winnings from your account:
- Log on to the Jeetwin website;
- Click on the arrow next to your “username” and select “Withdraw”;
- Click the “Add bank account” button to register your withdrawal bank account details;
- Click the “Fill out withdrawal forms” button and provide the required information in it;
- Confirm the transaction by clicking on the “Submit” button.
How can I cancel my withdrawal?
If your withdrawal request has not yet been processed and is in the queue, you can cancel the transaction by contacting your customer service team.
What are the reasons for canceling a withdrawal?
If a withdrawal is canceled, it may be due to the following reasons:
- Wagering requirements have not been met;
- Withdrawal request to an outside bank account;
- We have not received the proper documents to verify your identity.
What games are available at Jeetwin?
The entertainment categories you can find on our gaming site are live dealer games (Andar Bahar, Dragon Tiger, Sic Bo, Baccarat, Roulette), table games (poker and blackjack), a lot of classic and video slots, a variety of progressive jackpot games, electronic games as well as the ability to place sports bets.
How to play Jeetwin?
To start playing for real money, you need to register and verify your account and make a deposit in any way that suits you.
Can I play Jeetwin for free?
Yes, because a lot of the different game categories have a free-play feature. This is also available in our Jeetwin online app.
Does Jeetwin have a feature to add games to my favorites?
Yes. If you like a particular game and want to have quick access to it, you can add it to your favorites by logging into your account and clicking on the heart icon next to the game you want to play.
Where can I find the list of bonus offers?
Open the official Jeetwin website and go to the Promotions section. There you will find a list of bonuses and you can check the terms and conditions.
Can I claim the welcome bonus?
Yes. Every new Jeetwin member will get a 100% first deposit bonus.
How do I activate the bonus offer I want?
To take advantage of a Jeetwin bonus offer, log in to your account and go to the “Promotion” section. Next, select the offer you want by clicking on it and selecting the “Join Promotion” option. You can now enter the amount and activate the promotion.
Do the bonus offers have wagering conditions?
Yes, every bonus has its terms and conditions, including wagering requirements. Only if you meet the wagering requirements will you be able to withdraw any money you have earned from your bonus.
Is Jeetwin running a loyalty program?
Yes. To reward our active members, we have created a special loyalty program called Jeet Privilege.
How can I participate in the loyalty program?
Each of our players is entitled to participate in Jeet Privilege as soon as they create an account on our platform and make a deposit into their account.
How do I get the loyalty points?
By playing games on our Jeetwin platform and meeting the wagering requirements, you will earn loyalty points which you can redeem for bets in games or cash.
Does Jeetwin have a sports betting feature?
Yes. In addition to casino games, you can also bet on sports on our platform.
Can I place cricket bets with Jeetwin?
Yes. Jeetwin has a separate section dedicated to the sport where you can find current events.
Legality and security
Is Jeetwin legal?
Yes. The company operates under a Curacao Gaming License and therefore the services of the online platform are legal.
Can I trust that my personal information will be safe?
Yes. Jeetwin is a fair gaming company and also guarantees the privacy of all its customers. What’s more, all of the player’s actions on the platform as well as their data are highly secure with SSL encryption.
Where can I find information on how my data is collected, stored, and used?